Question 1

Do I need an appointment?

Accepted Answer

No! We welcome walk-in patients during our operating hours. However, booking ahead by phone at (905) 247-9352 can help minimize your wait time.

Question 2

What if I don't have OHIP?

Accepted Answer

We welcome all patients. If you don't have OHIP coverage, fee-for-service rates apply. Please inquire about costs at check-in. We accept cash, debit, and credit.

Question 3

Can I get prescriptions?

Accepted Answer

Yes, our healthcare professionals can prescribe medications when medically appropriate, including new prescriptions and renewals for existing medications.

Question 4

Do you provide medical notes?

Accepted Answer

Yes, we provide medical documentation including sick notes for work or school, return-to-work notes, travel clearance forms, and other required medical documentation.

Question 5

Can I bring my children?

Accepted Answer

Yes, we provide family medical care for patients of all ages, from children to seniors.

Question 6

How long is the typical wait?

Accepted Answer

Most patients are seen within 15-30 minutes. Wait times vary based on patient volume and complexity of cases. Booking ahead can help reduce wait time.

Question 7

Can you refer me to a specialist?

Accepted Answer

Yes, we provide specialist referrals when medically necessary, along with all required documentation for your specialist appointment.

Question 8

What conditions do you treat?

Accepted Answer

We treat a wide range of non-emergency conditions including cold & flu, infections, minor injuries, chronic disease management, and more. For life-threatening emergencies, please call 911.

Question 9

Do I need a referral for women's health care?

Accepted Answer

No referral is needed. You can be seen for birth control, screening, or any women's health concern during a regular visit with us.

Question 10

Can I get a Pap test here?

Accepted Answer

Yes. Pap tests and cervical screening are done in clinic, and we'll follow up with you directly once results are available.

Question 11

Do you provide prenatal and postpartum care?

Accepted Answer

Yes. We provide prenatal follow-up and postpartum care for parent and baby, and coordinate with obstetrics when specialist care is needed.

Question 12

Can you help with birth control and family planning?

Accepted Answer

Yes. We review all available options, start or change prescriptions, and provide ongoing family planning guidance.

Question 13

Do you support patients through menopause?

Accepted Answer

Yes. We assess symptoms, discuss treatment options including hormone therapy where appropriate, and monitor related health risks.

Question 14

Is a female physician available?

Accepted Answer

We have both male and female physicians. Let our front desk know your preference when you check in and we'll do our best to accommodate it.

Question 15

Can my whole family be seen at the same clinic?

Accepted Answer

Yes, we aim to keep families together for continuity of care — infants, teens, adults and seniors are all welcome.

Question 16

Do you bill directly to insurance?

Accepted Answer

Yes, we offer direct billing to most major insurance providers whenever possible.

Question 17

What insurance providers do you work with?

Accepted Answer

We work with most extended health insurance plans. Contact us for specific provider details.

Question 18

What payment methods do you accept?

Accepted Answer

For uninsured services we accept cash, debit, and credit. Payment is due at the time of service.

Frequently Asked Questions

Walk-In Clinic & Family Practice

Women's & Family Health

Insurance & Payment

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